FAQ

Where do you ship from?
Germany! (the country in Europe)

When will you be shipping my order?
Orders are usually packed on Mondays. I try to keep processing times within 1 week. Depending on how many orders come in it might take me longer than that to get to your order.

Do you do refunds and/or exchanges?
No refunds and/or exchanges, sorry!

Can you mark my order as gift?
No. I don't want to fight the fiscal authorities.

Do I have to pay VAT?
That depends on what country you order from.  To avoid costly surprises, it's best to inform yourself about your country's VAT regulations they have for purchases shipped from Germany/the EU.
My shop does not charge VAT upfront, so you're fully responsible for any taxes that you might have to pay.

I moved/made a mistake in the address form.
Please email me asap! I can still change your address when I haven't shipped out your order. If I have already shipped your order, please read the following paragraph.

My order was returned to sender.
If your order (tracked or lettermail) ends up in my mail box I will get in touch with you to discuss the following options:

Send it out again: we double-check your address and I will resend it. You will have to pay the shipping fee again + possible return fees (depends on mailing service)

Refund: I will refund your order value, but not the shipping costs + possible return fees (depends on the mailing service). You won't receive any merch.
If I made a blooper with your address and as a result it gets returned to me, I will send your order out again at no extra costs for you of course.

I'm missing an item/got the wrong item!
Oops! Please don't hesitate to get in touch! I'll send you the missing item asap at no extra costs for you!

My order got damaged during transit.
I'm not responsible for damage that happens during the shipping process. If you already notice any damage/tears/water damage on the outside of your package, document the damage before you open it. Contact your mailing service for possible solutions.

If any products got damaged, you might be able to put in a damage claim for the product amount with your mail service. But that depends on their guidelines.

My order got lost.
Please contact your country's mail service with your tracking number and they should be able to help.
Sometimes a package isn't properly scanned by the mail service but pops up at a later date.

My order was marked as delivered, but I haven't received it.
It might have just been processed too quickly in the mail service system and show up a couple days later. If it doesn't, there's nothing I can do in that case unfortunately, since it has officially been delivered. You could try to dispute the "delivered" status with your country's mail serivce.